Support Center Trial Run | August 28th, 2007
I’m thrilled to let everyone know about our new support center, featuring mainly: comprehensive, searchable documentation!
This is a tool we’ve wanted to have for a long time and I’m relieved that its finally available and online for everyone to test out and hopefully start using.
If you can’t wait until the end of this post to try it out: go to http://support.nitobi.com
- All of our documentation (ALL of it) is now in a single, easy-to-access location.
- All our documentation is now versioned by build number so it’s always up to date and always accurate for YOUR version of the product.
- Everything is instantly searchable and browsable from a single point of access.
- Perform wildcard searching of all documentation including knowledgebase. Eg:
“grid” might turn up the nitobi.grid class or the ntb:grid column or All about Nitobi Grid article.
“nitobi http” would perform a double-ended wildcard search and likely turn up nitobi.ajax.httprequest as well as other articles where ‘nitobi’ is mentioned before ‘http’ (but not necessarily exactly as typed).
- Whittle the documentation down by specific product if desired.
One thing we have lost from the docs temporarily is comments but we’ll be coming out with a comments feature in a month or so once we know the tool is succeeding and people are using it.
August 29th, 2007 at 8:02 pm
[…] Alexei@Nitobi » Blog Archive » Support Center Trial Run our new online doc system for the nitobi ajax component suite. more searchable and organized than ever! nice work alexei! documentation in software is never easy but we’re always looking for ways to improve and make it more useful (tags: documenation api docs nitobi ajax compoents development online web html) […]
August 29th, 2007 at 8:07 pm
Nice work Alexei! This will make the support team’s lives a lot easier!
September 3rd, 2007 at 3:28 am
Dude that is so hot!
September 8th, 2007 at 1:34 pm
Thanks!