Usability in Economic Terms 
November 14th, 2006
Inadequate use of usability engineering methods in software development projects have been estimated to cost the US economy about $30 billion per year in lost productivity.
Nielsen, August 28, 1997
Wow…makes you wonder eh. Ajax can help combat this problem, but only if applied carefully using sound usability techniques not just more cow bell!
This and more usability quotes here.
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